If you’re like me in the time of COVID-19, you’re working to secure capital while we all hunker down and wait this bug out. Many of you may have already lost clients or had others shut off work for the time being, and keeping money flowing is crucial for any small business.
If you’re also like me, you’ve probably already applied for the EIDL or Emergency Disaster Injury Loan from the U.S. Small Business Administration and are wondering how to check the status of your application. Here’s what I found when I called the SBA.
A little about the EIDL Grant and Loan from the SBA
A little over a week ago, I applied for the Emergency Disaster Injury Loan from the U.S. Small Business Association. The loan is designed to help bridge the gap for small businesses, that have taken a hit to income streams as a result of COVID-19. There are a few requirements for eligibility and you apply directly through the SBA (not through your SBA-approved lender). I’d reached out to my accountant to find out more about the program, but he proved to be useless so I did the legwork myself.
As safer-at-home regulations continue to move forward, many of my clients are starting to constrict their freelance and contractor spending. As a full-time freelance journalist, personal and small business finance writer, and digital media consultant, I know to keep up on what’s happening around my business especially in these unprecedented times, and thanks to the newshound in me, I got in on the EIDL program early.
I applied late on the evening of April 1, after reading a Forbes story on federal relief for freelancers by a former Fortune Magazine colleague of mine, Elaine Pofeldt. I applied when the loan applications first opened up on the SBA site, after double verifying that I was, in fact, using the SBA site and not some scammer site. Scams are common in times of chaos and need, and the Better Business Bureau has recently offered warnings about a number of scam SBA sites and how to protect yourself.
The application itself was relatively simple. If you keep good financial records and keep up with your invoices and outstanding accounts, it’s as easy as inputting your financials for the previous twelve months. At the very end of the application, there’s a checkbox that allows you to request the $10,000 advance that’s supposed to show up within “three days” of application. In order to get that, though you have to submit your banking information including account number and bank routing number. That, of course, makes everyone nervous given the data breaches that the SBA has had. Regardless, I crossed my fingers, and hit submit, and then waited for an email confirmation, or really anything from the SBA.
Days passed…When I didn’t hear anything back for more than a week, got no email confirmation after submitting the required banking information, and had no contact with the SBA, I finally decided to call them directly (800-659-2955) and check on the status of my EIDL application.
Luckily when I applied, I created a PDF of the application confirmation number that appeared at the end of completing the application. If you’re applying for an EIDL via the SBA, make sure you save that number. They will not email it to you and, as it turns out, the SBA cannot look it up.
Call to Check the Status of an EIDL Application
When you first call the SBA phone number above, about the status of your EIDL application, you are shuttled into the automated system. Keep selecting the option for disaster loans, and eventually, after about three menus you’ll get put into a queue for the next available human representative.
I started at caller number 732, at 8:15 am PT on Friday, April 10. I even tweeted about it, expecting it to be a painful affair.
I am on hold with the SBA to check status on the EIDL I applied for last week and have heard nothing about since. The automated system just told me that I am caller number 732…This is gonna be fun…
— Abigail Bassett (@AbigailBassett) April 10, 2020
About 15 minutes later, after some surprisingly ok hold music, the automated system jumped on to tell me that I had moved up in the cue to caller number 438.
And now I’m caller 438! Moving on up! pic.twitter.com/63rabILEbb
— Abigail Bassett (@AbigailBassett) April 10, 2020
Roughly 10 minutes later, I was greeted by a lovely woman who gave her name as Peggy and gave me her ID number (if you’re calling, be sure to write this down and keep it with your other loan application details!).
She asked for my confirmation number and checked her two systems using that unique identifier. It turns out the SBA is keeping track of the incoming calls associated with your application in one system and tracking the status of your account, in another. They don’t talk to one another, but the representatives have to toggle between the two to get the information you request.
Once Peggy located my application she told me that I am currently sitting in a “very, very, very,” (her words) long line of applications that are waiting to be assigned a loan officer. She wasn’t able to give me a timeline on when I might get a loan officer, but told me I should keep an eye on my email (with that confirmation number reference), which will alert me when I am finally assigned a loan officer.
I let her know that my business income had changed in the week since I had applied and she said that when the loan officer is assigned they will double-check and update those numbers you initially put into the application. After asking a couple more questions, I hung up.
Below, I’ve put together a few of the questions I had about checking on the status of an EIDL loan during COVID-19 and I hope they help you as we navigate this new territory together. I’ll be updating this story if and when I hear from the SBA so that it can help other small businesses looking for support.
Can I check the status of my EIDL application online?
Despite what a few of the old PowerPoint PDFs you might find from the SBA online say, as of this time, you cannot check the status of your EIDL application online. You can only call the SBA and wade through the system to speak to a human who will pull the details for you.
You must have your confirmation number. More on that below.
Do you really get the EIDL $10,000 Advance (“Grant”) deposited to your account within 3 days of application?
No. The $10,000 advanced or “grant” that you can get with the EIDL does not show up in your account within three days.
The advance, as the SBA calls it, (which can potentially be turned into a grant if used for the right kinds of business expenses), does not just show up in your account within three days as the SBA reports it does. You won’t see any movement on that front until you are assigned a loan officer.
The advance could show up in your account within three days after you’ve been assigned a loan officer, however, which is something that the SBA site does not mention when you are applying.
Is the EIDL forgivable?
At this point, only $10,000 of the EIDL (the advance, or “grant”) part, is forgivable. That means, (in theory) that you will not have to pay it back.
As the SBA says on its site, “In response to the Coronavirus (COVID-19) pandemic, small business owners in all U.S. states, Washington D.C., and territories are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000. This advance will provide economic relief to businesses that are currently experiencing a temporary loss of revenue. Funds will be made available following a successful application. This loan advance will not have to be repaid.”
What can I use an EIDL loan for?
The EIDL loan is used to help small business owners bridge the gap as we work through this worldwide pandemic. According to the Benefits.gov site (run by the U.S. government), an EIDL loan can be used to help keep businesses afloat at this time.
From their site: “The Economic Injury Disaster Loan Program (EIDL) can provide up to $2 million of financial assistance (actual loan amounts are based on amount of economic injury) to small businesses or private, non-profit organizations that suffer substantial economic injury as a result of the declared disaster, regardless of whether the applicant sustained physical damage.
An EIDL can help you meet necessary financial obligations that your business or private, non-profit organization could have met had the disaster not occurred. It provides relief from economic injury caused directly by the disaster and permits you to maintain a reasonable working capital position during the period affected by the disaster. EIDLs do not replace lost sales or revenue.”
What if I don’t know my EIDL Application Confirmation Number?
From what the representative I spoke to, told me, there’s no way for the SBA to look up your loan number, thanks to privacy regulations and rights. You’ll essentially just have to sit tight until you get an email from the SBA once your application has been assigned to a loan officer.
That means, if you are just applying for the EIDL loan for COVID-19 now, you need to make sure you keep that confirmation number that pops up when you submit the application. Don’t assume that it will be emailed to you. The SBA has been struggling with the number of applications they have had and they don’t have an email confirmation system in place. Nor do they have an online platform to check the status of your application in place. The only option is to call.
For more on the SBA EIDL advance and loan, check out the links below.